Recorded by Lucy Ernest
Lucy records clear, natural on-hold messages for UK businesses, including caller reassurance, queue announcements and useful service information. Each script is professionally voiced, edited and supplied in a format that suits your phone platform, with packages from £49 and delivery usually within 24 to 48 hours.
Order Your On-Hold MessagesOne-off payment · WAV and MP3 included · Script guidance available
A calm, professional delivery for waiting callers
Reassurance, queue and service information
WAV, MP3 and platform-specific audio
Separate files for permanent and seasonal messages
An effective message on hold should first reassure the caller that the line is still active and someone will answer. It can then reduce repetitive enquiries by explaining opening hours, online services or what information the caller should have ready.
These structures can be adapted to your organisation and callers.
Simple reassurance
“Thank you for holding. Your call is important to us and a member of our team will be with you as soon as possible. Please stay on the line.”
Useful information
“While you wait, appointments can also be requested online at [website]. Please continue to hold and a member of our team will be with you shortly.”
Send your finished script, adapt a free template or ask Lucy for guidance on structure and length.
Lucy records and edits each message in her purpose-built studio, checking names and pronunciations.
Each message is clearly named and delivered in WAV, MP3 or the requested platform format.
Professional on-hold message recording starts from £49 for one or two prompts. The £149 Business package is suitable when you need several on-hold, welcome, queue or call-routing messages for the same phone system.
Start by thanking the caller and confirming that someone will answer. You can then share genuinely useful information such as online services, opening hours or preparation for the call. Keep each message concise and avoid promotions that will become inaccurate quickly.
Lucy supplies professionally recorded voice files. If your telephone system already plays licensed hold music, the voice messages can usually be scheduled between music segments. Ask your phone provider how it handles music and message playback before ordering a mixed track.
Yes. Seasonal opening hours, service changes and temporary announcements can be recorded as separate files, making them easier to activate and replace without changing your permanent messages.
Standard WAV and MP3 files are included, and recordings can be prepared to match the technical requirements of major platforms including 3CX, Microsoft Teams, Gamma Horizon, RingCentral, 8x8, BT Cloud Voice, Mitel, Vonage, Cisco Webex and Avaya.
Send your wording and Lucy will record clear, useful on-hold messages prepared for your business phone system.
Order Your On-Hold Messages