Privacy Policy

Lucy Ernest IVR (“we”, “us”, “our”) is committed to protecting your privacy and personal data. This privacy policy explains how we collect, use, store, and protect your information when you use our website and services.

We are a UK-based business and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Our website address is: https://ivrvoice.co.uk

We collect the following personal data when you place an order or contact us:

• Name— to address you and identify your order
• Email address— to confirm your order, deliver recordings, and communicate about your project
• Phone number(optional) — for project-related communication
• Company name(optional) — to customise your recordings
• Payment information— processed securely via Stripe; we do not store your card details
• IVR script content— the text you provide for recording

We use your personal data to:

• Process and fulfil your IVR recording order
• Send order confirmations and delivery notifications
• Communicate with you about your project or revisions
• Process payments securely
• Respond to enquiries submitted via our contact form
• Improve our services based on aggregated, anonymised usage data

We will never sell, rent, or share your personal data with third parties for marketing purposes.

Under the UK GDPR, we process your personal data on the following legal bases:

• Contract performance— processing is necessary to fulfil your order and deliver our services
• Legitimate interests— to improve our services and respond to enquiries
• Legal obligation— to comply with applicable laws, including tax and accounting requirements
• Consent— where you have explicitly opted in (e.g., marketing communications)

We share your data only with trusted third-party service providers who are necessary for delivering our services:

• Stripe— payment processing. Stripe acts as an independent data controller for payment data. See Stripe's Privacy Policy.
• Resend— transactional email delivery (order confirmations, project communications). See Resend's Privacy Policy.

All third-party providers are contractually bound to protect your data and use it only for the purposes specified.

We retain your personal data for the following periods:

• Order data— 6 years from the date of the transaction, in line with HMRC requirements
• Contact enquiries— 12 months from the date of your last communication
• IVR recordings and scripts— retained for 12 months after delivery to facilitate revision requests

After these periods, your data is securely deleted or anonymised.

Under the UK GDPR, you have the following rights regarding your personal data:

• Right of access— request a copy of the personal data we hold about you
• Right to rectification— request correction of inaccurate data
• Right to erasure— request deletion of your personal data (subject to legal obligations)
• Right to data portability— receive your data in a structured, machine-readable format
• Right to restrict processing— request that we limit how we use your data
• Right to object— object to processing based on legitimate interests
• Right to withdraw consent— withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at hello@lucyivr.co.uk. We will respond within 30 days.

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Our website uses essential cookies that are strictly necessary for the site to function. These do not require consent under UK GDPR.

We do not use advertising cookies or third-party tracking cookies. If we introduce analytics cookies in the future, we will update this policy and request your consent before setting them.

If you have any questions about this privacy policy or how we handle your personal data, please contact us:

• Email: hello@lucyivr.co.uk
• Phone: +44 (0) 1234 567 890
• Website: Contact form