VoIP Platform Compatibility
Professional IVR Recordings for Microsoft Teams Phone
Professional IVR recordings for Microsoft Teams auto attendant and call queues. WAV/MP3 format, under 5MB. Upload-ready files delivered in 24hrs.
Microsoft Teams dominates UK enterprise communications with 21.7% global UCaaS market share. Teams Phone auto attendant and call queue greetings require specific audio formats, and Lucy delivers files that upload cleanly on the first attempt.
Audio Format Specifications
| Specification | Teams Requirement |
|---|---|
| Format | WAV, MP3, or WMA |
| Encoding | Linear PCM (for WAV) |
| Sample Rate | 8 kHz or 16 kHz |
| Bit Depth | 16-bit |
| Channels | Mono (WMA must be mono) |
| Max File Size | 5 MB |
Source: Microsoft Learn
How to Upload Your Recording to Teams
Teams Admin Center, then Voice, then Auto Attendants or Call Queues. Select the auto attendant, go to Greeting, choose 'Play an audio file', and Upload. Alternatively use PowerShell with Import-CsOnlineAudioFile.
Why Professional Recording Matters
Teams has a strict 5 MB file size limit and requires specific audio encoding. A professional recording ensures your files are correctly formatted from the start, avoiding the frustration of upload failures and poor audio quality.
What Lucy Delivers
WAV (PCM, 16-bit, 8/16 kHz, Mono) and MP3, both under 5 MB, ready to upload to Teams Admin Center.
Ready to Sound Professional on Teams?
Get broadcast-quality IVR recordings delivered in the exact format your Teams system requires. No conversion headaches.