Free IVR Script Templates

Thank you for calling [Business Name]. Your call is important to us. Please hold and a member of our team will be with you shortly.

Tip: Best for small businesses without departments.

Thank you for calling [Business Name]. For sales enquiries, press 1. For customer support, press 2. For accounts and billing, press 3. To speak with a member of our team, please hold.

Tip: The most common auto attendant script. Keep to 3-5 options.

Hello, and welcome to [Business Name]. We're glad you called. Please choose from the following options, or stay on the line and someone will be with you shortly.

Tip: Great for customer-facing businesses that want a personal feel.

Thank you for calling [Business Name]. Our office is open Monday to Friday, 9am to 5:30pm. For sales, press 1. For existing customers, press 2. For all other enquiries, press 3.

Tip: Useful when you get a lot of out-of-hours calls.

Thanks for calling [Business Name]. For the fastest response, visit us online at [website]. Otherwise, press 1 for sales, press 2 for support, or hold for reception.

Tip: Helps redirect simple queries to your website.

Thank you for calling [Business Name]. For our [Town A] office, press 1. For [Town B], press 2. For head office, press 3. Or hold to be connected.

Tip: For businesses with multiple branches or locations.

Thank you for calling [Practice Name]. If you have a dental emergency, press 1. To book or change an appointment, press 2. For all other enquiries, press 3. If you are an NHS patient, please have your NHS number ready.

Tip: Includes NHS routing and emergency signposting.

Good morning. Thank you for calling [Firm Name] Solicitors. For conveyancing and property, press 1. For family law, press 2. For litigation, press 3. For wills and probate, press 4. For all other matters, please hold for reception.

Tip: Department routing for a typical law firm.

Thank you for calling [Surgery Name]. If you need urgent medical attention, please hang up and dial 999. For same-day appointments and clinical triage, press 1. For repeat prescriptions, press 2. For test results, press 3. For all other enquiries, press 4.

Tip: NHS-compliant with emergency and triage routing.

Thank you for calling [Agency Name]. To speak with our sales team, press 1. For lettings, press 2. For property management, press 3. To book a viewing, press 4. Or hold to speak with reception.

Tip: Covers sales, lettings, and viewing bookings.

Good day, and thank you for calling [Hotel Name]. For reservations, press 1. For reception, press 2. For our restaurant and dining, press 3. For events and conferencing, press 4. Or hold, and one of our team will be with you shortly.

Tip: Professional and welcoming for hospitality.

Thank you for calling [School Name]. To report a pupil absence, press 1. For admissions enquiries, press 2. For the school office, press 3. For all other enquiries, please hold.

Tip: Puts absence reporting first as it's the most common call.

Thank you for calling [Firm Name]. For personal tax enquiries, press 1. For business accounts and audit, press 2. For payroll services, press 3. For all other matters, press 4, or hold for reception.

Thank you for calling [Practice Name] Veterinary Surgery. For emergencies, press 1. To book or change an appointment, press 2. For repeat prescriptions, press 3. For all other enquiries, press 4.

Tip: Emergency routing is essential for vet practices.

Thank you for calling [Agency Name]. If you are a candidate looking for work, press 1. If you are a client with a vacancy, press 2. For accounts and timesheets, press 3. Or hold to speak with our team.

Tip: Separates candidate and client calls.

Hi, thanks for calling [Name] at [Business Name]. I might be on a job right now, so please leave a message with your name, number, and what you need, and I'll call you back as soon as I can. Cheers!

Tip: Casual, friendly tone for sole traders.

Please choose from the following options. For sales, press 1. For customer service, press 2. For accounts and billing, press 3. For all other enquiries, press 4.

For sales, press 1. For support, press 2. For accounts, press 3. If you would like us to call you back, press 4 and leave your name and number after the tone.

Tip: Great for reducing hold times during busy periods.

If you know the extension number of the person you wish to speak to, please dial it now. Otherwise, press 1 for sales, press 2 for support, or hold for reception.

For sales and new enquiries, press 1. For existing customer support, press 2. For accounts and finance, press 3. For HR and recruitment, press 4. For all other enquiries, press 5, or hold for the switchboard.

Tip: Group related departments to keep the menu under 5 options.

Thank you for holding. Your call is important to us and will be answered as soon as possible. Please stay on the line.

Tip: Short and reassuring. Works for any business.

While you wait, did you know that [Business Name] also offers [service]? Visit our website at [website] for more details. We'll be with you shortly.

Tip: Cross-sell other services while callers wait.

Thank you for your patience. Many of our services are available online at [website], including [booking/ordering/tracking]. A member of our team will be with you soon.

Tip: Redirect simple queries to your website.

Thank you for holding. This month we're offering [special offer/promotion]. Ask our team for details when they pick up, or visit [website]. We'll be with you shortly.

Tip: Update quarterly with current promotions.

You are currently number [X] in the queue. Your estimated wait time is [X] minutes. If you'd prefer a callback, press 1. Otherwise, please continue to hold and we'll be with you as soon as possible.

Tip: Requires phone system support for dynamic queue info.

Thank you for holding. Did you know we offer teeth whitening, Invisalign, and cosmetic dental treatments? Ask our reception team about a free consultation when we pick up. We'll be with you shortly.

Thank you for waiting. We're proud to be rated 5 stars by over [X] customers on Google. We look forward to providing you with the same great service. Someone will be with you soon.

Tip: Social proof builds trust while callers wait.

While you wait, here's a little about us. [Business Name] has been serving [area/industry] for over [X] years. Our team of [X] specialists is here to help with all your [service] needs. We'll be with you shortly.

Thank you for calling [Business Name]. Our office is currently closed. We are open Monday to Friday, 9am to 5:30pm. Please leave a message after the tone and we'll get back to you on the next working day. Alternatively, email us at [email address].

Thank you for calling [Business Name]. We're currently closed. For a faster response, email us at [email address]. Otherwise, leave a message after the tone and we'll call you back when we reopen.

Tip: Useful for businesses that check email out of hours.

Thank you for calling [Practice Name]. Our surgery is currently closed. If you have a medical emergency, please hang up and dial 999. For urgent but non-emergency advice, call NHS 111. For all other matters, please call back during surgery hours or leave a message after the tone.

Tip: Essential for GP surgeries and medical practices.

Thank you for calling [Practice Name]. Our surgery is currently closed. Our opening hours are Monday to Friday, 8:30am to 5:30pm. If you have a dental emergency, please call NHS 111 or visit nhs.uk. Otherwise, please call back during surgery hours, or leave a message after the tone.

Thank you for calling [Practice Name]. We are currently closed. For veterinary emergencies, please call [emergency vet number]. We are open Monday to Friday, 8:30am to 6:30pm and Saturday, 9am to 12pm. For non-urgent matters, please leave a message or call back during opening hours.

Thank you for calling [Business Name]. Our office is closed for the weekend. We'll be back on Monday at 9am. Please leave a message and we'll return your call first thing, or email us at [email address] for a faster response.

You've reached [Name/Department] at [Business Name]. Sorry we missed your call. Please leave your name, number, and a brief message, and we'll get back to you as soon as possible. Thank you.

Hi, you've reached [Name] at [Business Name]. I'm away from my desk right now, but I'll return your call within [2 hours / the same day]. Please leave your details after the tone.

Tip: Setting a callback timeframe builds trust.

You've reached the [Department Name] team at [Business Name]. We're all busy helping other customers right now. Please leave your name, number, and a brief message, and one of the team will call you back shortly.

Hi, you've reached [Name] of [Business Name]. I'm currently on a job and can't take your call right now. Leave your name, number, and what you need, and I'll get back to you as soon as I can. Usually within a couple of hours. Thanks for calling.

Tip: Friendly and practical for sole traders.

Sorry we missed you. You've reached [Business Name]. Leave a message after the tone, or for a faster response, email us at [email] or visit [website]. We'll get back to you as soon as we can.

Thank you for calling [Business Name]. Our office is closed for the Christmas break. We'll reopen on [date] at [time]. For urgent matters, please email [email address]. Otherwise, leave a message and we'll get back to you when we return. We wish you a Merry Christmas and a Happy New Year.

Thank you for calling [Business Name]. We're currently closed for the bank holiday. We'll be back on [date] at [time]. Please leave a message or email [email address] and we'll respond when we return. Thank you.

Thank you for calling [Business Name]. Our office is closed from [date] to [date] for our annual break. For urgent enquiries, please email [email address]. We'll return all other messages when we reopen on [date]. Thank you for your patience.

Thank you for calling [School Name]. The school is currently closed for the [half-term/summer/Easter] holiday. We will reopen on [date]. For urgent safeguarding concerns, please contact [local authority number]. For all other enquiries, please call back when we reopen or email [email address].

All of our team members are currently busy helping other callers. Please continue to hold and we'll be with you as soon as possible. Thank you for your patience.

We're experiencing higher than usual call volumes. For a faster response, visit [website] where you can [book/track/order] online. Otherwise, please stay on the line and we'll answer your call as soon as we can.

We appreciate your patience. All our advisors are currently on calls. If you'd prefer us to call you back, press 1 and leave your name and number. Otherwise, please continue to hold.

Tip: Requires callback functionality on your phone system.

Thank you. I'm now connecting you to our [Department Name] team. Please hold for just a moment.

One moment please. I'm transferring you to [Name] now. If they're unavailable, you'll be taken to their voicemail.

Please hold while I transfer your call. You may hear a brief moment of music. If for any reason you get disconnected, please call back and ask for [Department/Name] directly.