VoIP Platform Compatibility
Professional IVR Recordings for Avaya Phone Systems
Professional IVR recordings for Avaya IP Office and Cloud Office. Delivered in the exact WAV format your Avaya system requires. Fast 24hr delivery.
Avaya remains a major presence in UK business telephony with both its IP Office (on-premise) and Cloud Office (cloud UCaaS) platforms. The audio requirements differ between the two, and Lucy delivers in the exact format your Avaya system needs.
Audio Format Specifications
| Specification | Avaya Requirement |
|---|---|
| Format | WAV (IP Office) / WAV, MP3 (Cloud Office) |
| Encoding | PCM (IP Office) / u-Law/PCM (Cloud Office) |
| Sample Rate | 8/16/22 kHz (IP Office) / 8 kHz (Cloud Office) |
| Bit Depth | 16-bit (IP Office) / 8-16 bit (Cloud Office) |
| Channels | Mono |
| Max File Size | 5 MB (Cloud Office) |
Source: Avaya Documentation
How to Upload Your Recording to Avaya
For IP Office: use the IP Office Manager application to upload greeting WAV files. For Cloud Office: log in to the Avaya Cloud Office admin portal, navigate to Auto-Receptionist, and upload your greeting.
Why Professional Recording Matters
Avaya's split platform requirements (IP Office vs Cloud Office) mean the correct format depends on which Avaya product you use. Lucy confirms your setup and delivers accordingly.
What Lucy Delivers
WAV (PCM, tailored to your Avaya model's requirements). Delivered ready to upload.
Ready to Sound Professional on Avaya?
Get broadcast-quality IVR recordings delivered in the exact format your Avaya system requires. No conversion headaches.